Returns
Returns Policy
Returns can only be accepted in the event the item(s) is (i) faulty or (ii) if there has been an error on our part. If you deem the item(s) to be faulty, you are advised to contact the Customer Service Department within 14 days of receiving the item(s). We advise that you do not return any item(s), without having registered your claim with the Customer Service Department, as this could delay the process and/or result in you covering the delivery of the item(s) to be returned back to you, if the item(s) is deemed not faulty.
Whilst we try our very best that an item(s) photo and reporesentations are accurate, this may vary in looks depending on your computer or other devices set-up.
Please be sure of item(s), colour choices and spelling/punctuation before submitting your order as a change of mind can not be accomodated after the item has been printed.
Please note: Any returns will be at the cost of the customer. We do recomend that all returns are sent via Recorded Delivery, as we cannot be held responsible if the item(s) is not received by our Returns Department. When returning an item(s), a detailed covering letter should be enclosed, which should contain a reason for the return and the order reference number (this can be found either by accessing your online account, or on your original order confirmation email). We offer either a credit to your account or exchange for a product to the same value.
If your items are missing
To arrange a credit or replacement of your missing items we have to allow a full 10 working days from the date of dispatch for the delivery of the goods (as required by the Royal Mail Service)
Returns can only be accepted in the event the item(s) is (i) faulty or (ii) if there has been an error on our part. If you deem the item(s) to be faulty, you are advised to contact the Customer Service Department within 14 days of receiving the item(s). We advise that you do not return any item(s), without having registered your claim with the Customer Service Department, as this could delay the process and/or result in you covering the delivery of the item(s) to be returned back to you, if the item(s) is deemed not faulty.
Whilst we try our very best that an item(s) photo and reporesentations are accurate, this may vary in looks depending on your computer or other devices set-up.
Please be sure of item(s), colour choices and spelling/punctuation before submitting your order as a change of mind can not be accomodated after the item has been printed.
Please note: Any returns will be at the cost of the customer. We do recomend that all returns are sent via Recorded Delivery, as we cannot be held responsible if the item(s) is not received by our Returns Department. When returning an item(s), a detailed covering letter should be enclosed, which should contain a reason for the return and the order reference number (this can be found either by accessing your online account, or on your original order confirmation email). We offer either a credit to your account or exchange for a product to the same value.
If your items are missing
To arrange a credit or replacement of your missing items we have to allow a full 10 working days from the date of dispatch for the delivery of the goods (as required by the Royal Mail Service)